Meta can finally let humans help you get into your locked Facebook profile

Facebook and its parent company, Meta, are working on a few new content moderation tools for users of the platform. Content creators are the focus of this tool, but the company is also testing a new live chat feature to help people get back into their locked profiles.

Meta, the new name for Facebook’s parent company, announced the changes in a blog post earlier this week. The most notable change is the addition of a small test that creates a live chat platform for users to ask for help when they’ve been blocked on their profiles.

The first iteration of this test will be aimed specifically at English-speaking Facebook users around the world. This includes profiles that have been locked due to suspicious activity or suspended due to a violation of Facebook’s Community Standards.

This is the first time the platform has made humans available to people whose access to their accounts has been locked out.

Image: KnowTechie

In addition to this new live chat feature, Facebook is launching several new moderation tools that creators can use to create a better platform for themselves. The company introduced new capabilities to hide spam comments and block certain words or phrases.

The platform also opens up a live chat feature for creators who don’t have access to a meta-assigned relationship manager. Creators can use it through a dedicated support site to help troubleshoot potential issues.

The content creators are definitely the highlight of this update. That said, it’s nice to see a human-based live chat feature for people who can’t access their profiles.

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