Facebook and its parent company, Meta, are working on a few new content moderation tools for users of the platform. Content creators are the focus of this tool, but the company is also testing a new live chat feature to help people get back into their locked profiles.
Meta, the new name for Facebook’s parent company, announced the changes in a blog post earlier this week. The most notable change is the addition of a small test that creates a live chat platform for users to ask for help when they’ve been blocked on their profiles.
The first iteration of this test will be aimed specifically at English-speaking Facebook users around the world. This includes profiles that have been locked due to suspicious activity or suspended due to a violation of Facebook’s Community Standards.
This is the first time the platform has made humans available to people whose access to their accounts has been locked out.
In addition to this new live chat feature, Facebook is launching several new moderation tools that creators can use to create a better platform for themselves. The company introduced new capabilities to hide spam comments and block certain words or phrases.
The platform also opens up a live chat feature for creators who don’t have access to a meta-assigned relationship manager. Creators can use it through a dedicated support site to help troubleshoot potential issues.
The content creators are definitely the highlight of this update. That said, it’s nice to see a human-based live chat feature for people who can’t access their profiles.
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